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CAREERS AT THE JOHNSTOWN ESTATE

 The Johnstown Estate is consistently committed to exceeding expectations and aims to be one of Ireland’s ultimate resort experience, setting new standards for hospitality, indulgence and relaxation. The company recognises that the most important resource we have to help us meet our vision is our team. In view of this, we treat every team member with dignity and respect.

We, therefore, employ people who have dedication, expertise, and above all else enthusiasm for taking care of our guests.

Our people are our most important asset because the quality of our guest experience cannot exceed the abilities of our team. We, therefore, treat every member of staff extremely well and do our utmost to help them achieve their full potential. If you believe that you have the passion, personality and the skills, we require, please contact us.

HOUSEKEEPING MANAGER

An excellent exciting opportunity has become available to join our management team at The Johnstown Estate as Housekeeping Manager. This role is responsible for the upkeep and maintaining of the bedrooms, self-catering lodges along with all public areas to a very high standard of cleanliness.

 

KEY RESPONSIBILITIES:

  • Manage the day to day activities of the Housekeeping Department which includes all guest bedrooms, guest self-catering lodges, public areas. 
  • To ensure all areas are well maintained and attractively presented to a very high standard.
  • Supervising all activities of the accommodation assistants and supervisors, ensuring they are aware of their responsibilities and perform all duties to the highest of standards.
  • Carry out and record daily spot checks on all bedrooms/lodges and public areas to ensure a high standard of cleanliness is maintained.
  • Developing and utilising checklists for regular preventative maintenance.
  • Developing and utilising checklists for regular cleaning and upkeep of all accommodation & public areas.
  • Minimise wastage of materials and energy through careful monitoring of staff and stock.
  • Be responsible for placing and maintain correct linen supplies for all guest accommodation.
  • Planning, organising and directing team members to ensure high standards and guest satisfaction.
  • Managing stock levels and ordering supplies.
  • Manage the departmental budget including expenses and payroll.
  • Ensuring payroll documentation is submitted on time and accurately.
  • Ensure payroll forecasts are submitted weekly and timely.
  • Training and development of the housekeeping team and new employees to maintain our 4-star standard.
  • To ensure good communication with other key departments on VIP’s, special requests & room allocations.
  • Ensuring adequate staffing levels are maintained and rostering within budget.
  • Arranging and liaising with the Maintenance team for repairs of rooms/lodges and public areas
  • Manage the day to day operation of the hotel's laundry department.
  • To ensure all employees have knowledge of the hotel's amenities, services and facilities. 
  • To have full knowledge of and be able to act upon the Hotel Fire and Health and Safety procedures.
  • To ensure the highest standards of personal presentation in accordance with our grooming standards.
  • Assist with other operational duties as requested including duty manager shifts.
  • To ensure that all guests are greeted with a friendly welcome and offered the highest standard of guest care and customer satisfaction throughout their stay.
  • To complete all duties and tasks with due care for the Health and Safety of yourself and other employees and guests.
  • Evaluate performance, give guidance and conduct job chats, performance appraisals and discipline were necessary to produce a quality service product. 
  • To adhere to all Human Resource Management procedures and develop as required.
  • To reflect and enhance the Hotel’s Mission Statement and Objectives in all activities.
  • To assist in achieving annual awards and goals we set out to achieve.
  • To assist in developing the Hotel and image as an excellent employer.
  • To be responsible in conjunction with the HR department in the recruitment and selection of departmental staff in accordance with agreed procedures.

 

IDEAL CANDIDATE:

  • Must have a minimum of 3/4 years working in a similar role in a 4/5 star property.
  • Must have great attention to detail and high standards to cleanliness.
  • Be an excellent communicator, have excellent organisation skills, be professional and driven.
  • Be able to manage and lead a team to achieve high standards.
  • Ability to manage the department budget.
  • Ability to work well under pressure and within time constraints.
  • Ability to identify training needs and deliver the required training.
  • Previous experience with Opera System (preferable). 
  • Be flexible with working hours.
  • Must show passion and enthusiasm for the role.
  • Must be a team player.
  • Must be well-groomed and take pride in their appearance.

 

The successful candidate must have previous management experience in a leading 4* Hotel and the ability to lead in all areas of hotel management. They should also have the ability to work well under pressure and should be energetic, customer-focused and should possess excellent communication skills. Please send your Cover Letter and CV to mbowers@thejohnstownestate.com

 

FRONT OFFICE RECEPTIONIST

We are currently recruiting for an experienced Receptionist on our Front Office Team.  Applicants should have at least 1/2 year experience working at the Front Desk of a similar 4 or 5-star hotel property.

 

CANDIDATE PROFILE:

  • 'Opera' experience essential
  • Excellent customer service skills
  • Strong communication, interpersonal and organisational skills
  • Fluent English essential
  • Flexibility in relation to working hours - any 5 days over 7 day week 
  • A team player with the ability to multi-task
  • Must be standards driven and detail orientated
  • Maintain a professional image at all times

 

DUTIES TO INCLUDE:

  • To carry out all Reception duties, working as part of the Front Office Team
  • Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
  • To anticipate the needs of all guests and ensure that service is provided to the level they require and beyond their expectations
  • Have a thorough knowledge and understanding of all standards of performance and delivery within the department
  • Develop a strong working relationship with all colleagues
  • Assist in actively and positively promoting sales within the department and maximise every sales opportunity
  • Ensuring all guests receive a genuine, warm, friendly and courteous welcome on arrival and during their stay
  • To anticipate guests needs whenever possible and to enhance quality service and guest satisfaction
  • Assist in achieving hotel and departmental goals in relation to mystery audits, upselling etc.
  • Carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals
  • Comply with all hotel policies e.g. Cash Handling and Billing/Credit Policies
  • Maintain good liaisons and communications with the Management and all other departments, particularly Accommodation
  • Assist in actively and positively promoting sales within the department and maximise every sales opportunity
  • Other duties as required 

 

COMPANY BENEFITS INCLUDE:

  • Uniforms provided
  • Free Meal on duty
  • Staff car parking
  • Complimentary Leisure Centre & Gym Membership
  • Ongoing training & Development
  • Career progression

 

Please send your Cover Letter and CV to mbowers@thejohnstownestate.com

 

 

THE COACH HOUSE BRASSERIE MANAGER

Here at The Johnstown Estate were are looking to recruit an experienced manager for our ‘Coach House Brasserie’. Reporting to the Food and Beverage Outlets Manager, the manager will be responsible for the day to day running of The Coach House.

 

CANDIDATE PROFILE:

  • The role would suit a customer-focused hospitality professional looking to make a big move in their career
  • Exceptional knowledge in food, beverage and bar management
  • You will be a people-focused manager to support and mentor all staff
  • An ability to identify areas for improvement in operations, costings and internal development
  • Ability to represent the Food and Beverage department at meetings when required

 

RESPONSIBILITIES:

  • Meet and greet guests and ensure the Brasserie team provide excellent service to our guests and continuously strive to exceed expectations
  • To ensure standards are in accordance with SOP's
  • Ensure cash handling procedures are adhered to and stock control is proactively managed
  • Ensure Brasserie team members are continuously trained on product knowledge, service standards, menus and all Hotel-wide initiatives & promotions
  • To develop and coach the team through effective communication and Job chats
  • Utilise supervisory skills, effective communication, and motivation to maximise employee productivity and satisfaction
  • To ensure that the highest possible standard of personal hygiene, dress, appearance and conduct is maintained at all times
  • To ensure effective rostering practices to maximise efficiency in the Brasserie & Banqueting Bars
  • To follow, implement and continuously update the SOP’s for the Department

 

BENEFITS:

  • Leisure Club access
  • Meals when on Duty
  • Staff discounts
  • Car parking
  • Uniforms

 

The successful candidate must have a minimum of 2 years Managerial/Supervisory experience in a 4-star Hotel. They should also have the ability to work well under pressure and should be energetic, customer focused and should possess excellent communication skills. Please send your Cover Letter and CV to mbowers@thejohnstownestate.com

 

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